Join Our Team – & Make a Difference Every Day
At Advantage Home Health Solutions, we believe that everyone deserves the freedom to live safely and independently in their own home. We provide high-quality, cost-effective home healthcare and mobility equipment that helps people maintain their dignity, comfort, and independence.
We are looking for a caring, reliable, and mechanically inclined professional to join us in the position of Installation & Service Technician. In this role, you’ll deliver, install, and maintain mobility and accessibility equipment such as stair lifts, porch lifts, ceiling lifts, scooters, power and manual wheelchairs, and bathroom safety products — equipment our clients depend on every day.
This is a hands-on role where your technical skills and compassion come together to make a real impact in people’s lives.
To APPLY please complete the Online Application Form: https://forms.office.com/r/MY1wYSWx6c and send your resume to HR@advangagehomehealth.ca
The Right Fit
If you’ve done professional handy-man or electrical work and you have a demonstrated track record of excellent on-site customer service, we’d love to hear from you! Training provided for the right candidate for installing mobility products in client homes.
DUTIES AND RESPONSIBLITIES:
Client Relations
Delivery, installation and maintenance of end-user equipment and after-sales product support as required, trouble shooting and issue resolution, and documentation of service calls
Maintenance and servicing of company and client owned equipment
Providing excellent customer service including recognizing and “up-selling” opportunities for additional equipment/solutions during client interactions
Managing our client equipment Preventative Maintenance program
Sales Support and Learning
Preparing equipment for presentations and demos including wheelchairs
Assisting with showroom equipment set-up and maintenance
Consistently acquiring product knowledge through online research, studying of product documentation, and formal education sessions
In-House, Safety, and Company Assets
Managing the shop work areas to have them organized and efficient
Maintaining an organized, orderly and safe work environment including at clients’ residences, the office and work vehicle(s)
Taking full responsibility for all tools, equipment, vehicles, and other company assets; you will be held accountable and will reimburse the company for losses and/or damages
Assisting with receiving/shipping and storage of inventory products including sanitizing of rental equipment
Systems Related
Recording service and installation activities, including client and supplier communications using the company Method:CRM (contact, work-order, task) system and email/calendar system, use the company accounting system (QuickBooks Online) for operations related activities
Recording your business expenses daily using the company (Receipt Bank) expense tracking system (to be reimbursed monthly)
Business Support
Documenting and updating a set of Standard Operating Procedures for equipment service and installations, troubleshooting, and processes at client locations, vehicle travel and in shop
SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES
Proven dependability, reliability, and a strong commitment to health and safety protocols
Mechanical aptitude with strong electro-mechanical diagnostic and troubleshooting skills
Demonstrated integrity and a caring, client-focused attitude
Observant and attentive to client needs, with the ability to communicate relevant information to the office and support team
Highly organized, self-motivated, and able to manage time effectively
Willingness to assist with team activities, support other staff members, and participate in receiving and inventory processes
Strong client service orientation with the ability to perform deliveries and installations professionally and efficiently
Skilled in the use of hand tools and power tools; mechanically inclined with good manual dexterity
Ability to read and follow technical instructions, manuals, and procedures accurately
Basic computer literacy; familiarity with Microsoft Office is an asset
EDUCATION, TRAINING, AND EXPERIENCE
Minimum of 2 years of hands-on experience in electro-mechanical diagnostics or repairs
Minimum of 2 years of experience in equipment installation and servicing
Basic computer skills required for record-keeping, scheduling, and communications
SPECIAL CONDITIONS OF EMPLOYMENT
Must be able to lift and move equipment weighing up to 50 lbs (occasionally heavier with assistance)
Must possess a valid Class 5 driver’s license and maintain a clean driving abstract
Must be comfortable operating larger vehicles (e.g., cargo vans)
Local travel to client sites and occasional out-of-town service calls may be required
A Criminal Record Check with Vulnerable Sector Screening, is required due to the nature of our clientele, which includes seniors, people with disabilities, and others considered vulnerable.
POSITION DETAILS:
Location 1667 32 Ave NE, Calgary AB T2E 7Z5
Job Type: full-time, salaried, 40 hours per week
Hours: Monday to Friday 8:30am – 5pm – 40 hours per week
Pay Range: $44,000 to $50,000 depending on experience and qualifications
Benefits: Health, Dental, Life, AD&D, Long-Term Disability Benefits following 90-day probation period, Employee Health Spending Account following 90-day probation period.
Education, Training and professional development assistance
WHY JOIN ADVANTAGE?
Be part of a locally-owned team making a real difference in people’s lives.
See the direct impact of your work on clients’ quality of life.
Full time, permanent role with a regular schedule
Ongoing training, support, and growth opportunities in a meaningful, growing industry.
Supportive, collaborative, and values-driven workplace culture.
Apply online: forms.office.com/r/MY1wYSWx6c
Send your resume to HR@advantagehomehealth.ca